PDQ not working/connecting
PDQ not working
issues
1. Exit out of the Tevalis program by entering 54321 and
then press Login
2. Go onto Ocius by double tapping the little icon in the bottom
right, looks like a dark circle with the letter S inside it. If it is not there, there will be a small arrow pointing up in the bottom right, press that and more icons will appear and it should be there
3. If the program is asking for a pin code then enter one of the pins
in the list below and the PDQ should now work (It will ask for the pin code twice). If
it is already logged in and you’re still having PDQ issues then go onto Exit>Shutdown
Ocius and continue with Step 4
4. Go onto the Windows logo at the bottom left > Scroll
down list of programs until you find a folder called Windows Ease of Access and
go into it > Select the On-screen keyboard
5. Press the Windows logo again and search for
%programdata%, you can get the percentage sign by pressing Shift and the number
5
6. Go onto the folder
7. Go onto VeriFone>Payware Ocius Sentinel
8. Delete the files called PED.settings.ccf and
Activation.exml
9. Close the file explorer and On-screen keyboard and go
onto Windows logo on the bottom left and then select Payware Ocius Sentinel
10. A window will appear where there will be an option to
Auto Detect the PDQ, go onto that. Sometimes the program doesn't detect the PDQ
and you will have to switch off the PDQ off from the mains or plug into a
different COM at the back of the till (There's 3 COM ports on the back of the
till which are labelled).
11. Once it has detected the PDQ a box will appear asking if
you want to use these settings, go on OK, Save Options, and then close the
window
12. On the bottom right there's an arrow pointing up, tap
onto that and wait a minute and you should see the Ocius symbol appear. Double
tap onto it and a window will appear, if it doesn't appear go onto
Start>Payware Ocius Sentinel
13. It will ask if you want to use the Leeds University
Union license, click Yes and it will download some files and ask you for the
pin code. Enter the correct pin code from the list below, the PDQ will say
Ready and it will now work. Finally, click onto the Tevalis Launcher shortcut (image of a rocket) on
the desktop and wait for it to load up.
PDQ pin codes
Balcony: 8506
Common Ground: 8508
Finance: 8541
Gear: 1748
Old Bar: 8092
Salad Box: 1755
Sports & Societies: 7979
Terrace: 3565, 9865, or 1748
Venues (Stylus, Function, Cloakroom, Pyramid): 8510
Union shop: 1748